Hoi An Authentic Tours

Hoi An Authentic Tours offers authentic local experiences, cultural tours, and hands-on activities that reflect the true spirit of Hoi An.
We are committed to maintaining a safe, respectful, and trustworthy online environment, just as we do throughout every tour we operate.

A meaningful travel experience begins with trust — and that trust extends to how we protect our guests from spam, misuse, and disruptive digital behavior.

This Abuse & Spam Policy explains how we prevent misuse and ensure a secure, enjoyable, and professional online space across https://hoianauthentictours.com.

Our Commitment to Preventing Spam & Abuse

Hoi An Authentic Tours strictly prohibits all forms of spam, abuse, or misuse across our:

  • Website & booking system

  • Contact and inquiry forms

  • Email communications

  • Reviews, comments, and official communication channels

Spam refers to any unwanted, repetitive, misleading, or irrelevant messages — especially promotional or automated content — that interferes with user experience or system performance.

We are committed to:

  • Never using your personal information to send unsolicited or irrelevant marketing messages

  • Protecting your data and communications with appropriate technical safeguards

  • Actively detecting and preventing spam or malicious activity

  • Providing clear ways for users to report suspicious or abusive behavior

  • Taking prompt and appropriate action against violations

Activities Considered Spam or Abuse

Within the context of a professional tour and travel service, the following behaviors are considered spam or abuse:

  • Sending repetitive, irrelevant, or misleading messages unrelated to our tours or services

  • Using booking or contact forms to submit advertisements, scams, fake inquiries, or malicious links

  • Creating fake bookings, fake reviews, or impersonating guests or staff

  • Using automated tools (bots/scripts) to generate bulk messages or fraudulent interactions

  • Posting links to harmful, deceptive, or unrelated external websites

  • Impersonating Hoi An Authentic Tours, our guides, or representatives to collect personal data or promote false offers

  • Any activity that disrupts website functionality, guest trust, or brand reputation

We encourage all visitors to engage honestly, respectfully, and authentically, reflecting the same values we uphold in every local experience we provide.

Anti-Spam Measures & Enforcement

To maintain a secure digital environment, Hoi An Authentic Tours uses a combination of technical and manual safeguards, including:

  • Automated monitoring systems to detect suspicious activity

  • Manual moderation of inquiries, reviews, and submissions

  • Spam filters & security tools to protect forms and booking systems

  • User reporting mechanisms for fast response

If a violation is confirmed, we may take one or more of the following actions:

  • Remove or block spam or abusive content

  • Issue warnings or restrict access to forms or booking features

  • Cancel fraudulent or abusive bookings

  • Suspend or permanently block users involved in repeated or severe violations

  • Report illegal activities to relevant authorities if required by law

Reporting Spam or Abuse

If you encounter any suspicious messages, fake promotions, impersonation, or abusive behavior related to Hoi An Authentic Tours, please contact us directly:

All reports are handled confidentially, investigated promptly, and managed in accordance with applicable privacy and data protection laws.

Contact Information

Hoi An Authentic Tours
📍 Address: Group 10, Thanh Tam Hamlet, Hoi An, Quang Nam 51300, Vietnam
📞 Hotline: +84 702 611 504
📧 Email: booking@hoianauthentictours.com
🌐 Website: https://hoianauthentictours.com