Hoi An Authentic Tours is committed to protecting your privacy and safeguarding your personal data.
Just as we care for every guest throughout their journey, we treat your personal information with responsibility, transparency, and respect.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with Decree No. 13/2023/NĐ-CP of the Government of Vietnam on Personal Data Protection (PDPD) and other applicable laws.

Who We Are

Hoi An Authentic Tours is a local tour operator providing authentic cultural experiences, hands-on activities, and guided tours in Hoi An and surrounding areas.

This Privacy Policy applies to personal data collected through:

  • Our official website: https://hoianauthentictours.com

  • Online booking and inquiry forms

  • Email, phone, WhatsApp, or live chat communications

  • Official social media channels (Facebook, Instagram, Google, TripAdvisor, etc.)

  • Any other interaction with Hoi An Authentic Tours

Information We Collect

We collect personal data only when necessary to provide our services, improve user experience, and comply with legal obligations.

1. Information You Provide Directly

When you make a booking, inquiry, or contact us, you may provide:

  • Personal details: full name, phone number, email address, nationality (if required)

  • Booking information: tour selection, travel date, number of guests, special requests

  • Payment information: transaction reference, payment method
    (We do not store credit/debit card details. Payments are processed via secure, PCI-DSS–compliant gateways.)

  • Messages & feedback: content you submit via forms, email, or chat

  • Marketing subscriptions: information provided when signing up for promotions or newsletters

2. Information Collected Automatically

When you browse our website, our servers and third-party partners may automatically collect:
  • Log data: IP address, browser type, operating system, pages visited, access times, and referring pages.
  • Device information: type of device, language, timezone, and screen resolution.
  • Cookies & tracking technologies: used to store preferences, track browsing behavior, and optimize your experience. Details are available in our Cookie Policy.
  • Google Analytics: to understand traffic patterns and improve website performance. Data collection follows Google’s Privacy Policy.
  • Geolocation data (via IP): non-precise information such as country or city, used for analytics and website optimization.

How We Use Your Data

We use personal data only for clear, lawful, and necessary purposes.

To Provide and Manage Services

  • Process tour bookings and inquiries

  • Communicate booking confirmations, updates, or changes

  • Respond to customer support requests

To Ensure Safety and Security

  • Detect fraud, spam, or unauthorized activities

  • Protect website integrity and booking systems

To Improve Website & Services

  • Analyze aggregated data to understand user behavior

  • Improve website performance, content, and tour presentation

To Operate and Optimize the Platform

  • Diagnose technical issues

  • Improve loading speed and compatibility across devices

To Communicate Marketing (With Consent)

  • Send promotions, special offers, or relevant travel information

  • You may unsubscribe at any time using the link provided in our emails

To Comply With Legal Obligations

  • Fulfill accounting, tax, or legal requirements

  • Respond to lawful requests from authorities

Data Retention & Deletion

  • Retention period: Personal data is stored only as long as necessary for the stated purposes

  • Deletion requests: You may request deletion or anonymization of your data

  • Legal exceptions: Some data may be retained temporarily for legal, accounting, or dispute-resolution purposes

Once retention is no longer required, data is securely deleted or anonymized.

Data Sharing & Third Parties

Hoi An Authentic Tours does not sell or trade personal data for marketing purposes.

We may share data only in the following cases:

With Your Consent

When you explicitly agree to data sharing.

To Provide Services

With trusted partners such as:

  • Payment processors

  • Booking and communication platforms

  • Technical service providers

With Trusted Vendors

Including:

  • Hosting and cloud infrastructure providers

  • Analytics and marketing tools (e.g. Google, Meta)

  • Email or CRM platforms

Our website may use Google Analytics, Google Ads, Facebook Pixel, or similar tools.
You can manage ad preferences via your Google or Facebook account settings.

With Government Authorities

Only when required by law and upon formal written request.

All partners are required to comply with data protection obligations and confidentiality agreements.

Your Rights

Under Vietnam’s Personal Data Protection Decree, you have the right to:

  • Be informed about data collection and use

  • Access and correct your personal data

  • Restrict or object to data processing

  • Request deletion or anonymization

  • Withdraw consent at any time

  • File a complaint if you believe your data is misused

To exercise these rights, please contact us using the details below.

Our Commitment to Data Security

Hoi An Authentic Tours implements appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

All staff and partners are trained to comply with internal privacy and confidentiality standards.

Your trust is essential to us. Your personal data is handled with the same care and responsibility as every journey we create.

Contact Information

Hoi An Authentic Tours
📍 Address: Group 10, Thanh Tam Hamlet, Hoi An, Quang Nam 51300, Vietnam
📞 Phone / WhatsApp: (+84) 702 611 504
📧 Email: booking@hoianauthentictours.com
🌐 Website: https://hoianauthentictours.com